Outstanding Customer Service: The Key to Customer Loyalty (AMI How to S.) - Softcover

Deviney, David E.

 
9781884926952: Outstanding Customer Service: The Key to Customer Loyalty (AMI How to S.)

Synopsis

Each book in the HOW-TO series presents valuable information in a self-study format to help readers develop and retain a competitive advantage in today's workplace. This volume shows how to provide the kind of service that generates customer loyalty and repeat business by developing key skills as well as systems that support and reinforce them.

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