SUSTAINING High Performance: The Strategic Transformation to A Customer-Focused Learning Organization (St Lucie) - Hardcover

Haines, Stephen

 
9781884015557: SUSTAINING High Performance: The Strategic Transformation to A Customer-Focused Learning Organization (St Lucie)
Hardcover
ISBN 10: 1884015557 ISBN 13: 9781884015557
Publisher: CRC Press, 1995

Synopsis

In an attempt to achieve high levels of growth, profit, and competitive advantage, American businesses have been implementing a variety of management initiatives, such as TQM, reengineering, service management, self-directed work teams, and empowerment. Too often, these initiatives, when implemented individually, fail or provide only short-term results. American industry is now realizing that no single initiative can provide an overall, long-term solution. A more comprehensive, integrated approach is necessary to sustain future success. Sustaining High Performance shows you how to develop and implement an integrative "systems-thinking" strategy that will ensure a successful long-term management plan. Sustaining High Performance will help you reinvent your strategic management system (planning and change) for the 21st century and give you the tools and information to pull ahead of the competition and become a powerhouse organization.

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About the Author

Stephen G. Haines (Author), Katie McCoy (Author)

From the Back Cover

This book provides a practical, realistic, systems thinking approach to planning for organizational sustainability. Only through proper planning and key strategic initiatives will organizations survive the revolutionary changes that are taking place in the '90's. Sustaining High Performance will give you the plan and tools necessary to navigate through the turbulent times ahead. Key Features: Ties together key principles of reengineering and quality management and offers the planning processes that will make them work; Presents a unique, systems thinking, customer-focused approach to reinventing strategic planning and mastering strategic change; Explains the A-B-C's of systems thinking and gives the reader a thorough understanding of what is needed to plan and manage organization change and growth; and Provides clear examples of the best-known practices to define and create a customer-focused vision with ways to measure outcomes.

"About this title" may belong to another edition of this title.

Publisher
CRC Press
Publication date
1995
Language
English
ISBN 10 
1884015557
ISBN 13 
9781884015557
Binding
Hardcover
Edition number
1
Number of pages
288