Improving Through Benchmarking (The quality improvement series) - Softcover

Chang, Richard Y.; Kelly, P. Keith

Softcover

ISBN 10: 1883553083 ISBN 13: 9781883553081

Publisher: Jossey Bass, 1994

Synopsis

This user–friAndly guide shows how benchmarking is a means of using the best process–management practices to improve results. It explains the types of benchmarking and covers developing a plan, gathering and analyzing data, and establishing new performance measures. It′s ideal for process improvement teams in large organizations or small companies seeking to learn processes that have proven successful for others.

About this title

About the Author

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald′s. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

Edition details

• Publisher: Jossey Bass
• Publication date: 1994
• Language: English
• ISBN 10: 1883553083
• ISBN 13: 9781883553081
• Binding: Paperback
• Number of pages: 106