Continuous Improvement Tools: Volume 1 (The quality improvement series) - Softcover

Chang, Richard Y.; Niedzwiecki, Matthew E.

Softcover

ISBN 10: 1883553008 ISBN 13: 9781883553005

Publisher: Pfeiffer Wiley, 1997

Synopsis

The tools and techniques presented in this volume offer a common sense approach that will help you not only begin, but also sustain continuous improvement within your organization. Included are seven basic, yet popular and effective planning, analysis, and interpretation tools: Brainstorming, Affinity Diagram, Matrix Diagram, Criteria Rating Form, Check Sheet, Force Field Diagram, and Cause and Effect Diagram. Each is accompanied by step-by-step instructions and real-life examples designed to facilitate its use. The guidebook also contains a selection matrix designed to help you determine which tool to use for a specific situation. You will want to refer to this guidebook often to build lasting improvement into your organization.

About this title

About the Author

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald′s. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California. MATTHEW E. NIEDZWIECKI, manager of Quality Management at Children′s Hospital Los Angeles, is an experienced training and organization development practitioner. His extensive background and areas of expertise include total quality management, training design, process analysis, and data interpretation.

Edition details

• Publisher: Pfeiffer Wiley
• Publication date: 1997
• Language: English
• ISBN 10: 1883553008
• ISBN 13: 9781883553005
• Binding: Paperback
• Number of pages: 98