Customer Problems: Pinpoint Sales Management Skill Development Training Series - Softcover

Bednarz, Timothy F.

Softcover

ISBN 10: 1882181301 ISBN 13: 9781882181308

Publisher: Majorium Business Press, 2011

Synopsis

"Customer Problems" presents problem resolution tactics, strategies and techniques. It helps sales managers to effectively resolve customer problems to increase satisfaction and reduce complaints. Sales managers are educated how to identify customer needs, expectations and the root cause of their problem or issue with their company, including realistically evaluating the performance of their company and products. They are instructed in how to apply specific problem solving strategies and techniques to anticipate, diagnose and resolve customer problems to ensure their satisfaction, resulting in their retention and more sales. If you or your managers: are unable to effectively identify the causes of common customer problems; fail to effectively apply strategies and techniques to anticipate and diagnose customer problems; don’t effectively apply strategies to resolve customer problems and conflicts; don’t understand what frustrates customers and causes them to look for another vendor and what to do to avoid it; and fail to understand the key value and satisfaction indicators and how they impact customer retention, then this book will help effectively solve these problems.

About this title

About the Author

Timothy F. Bednarz, Ph.D. is the author of the 125 books included in Pinpoint Skill Development Training Series. He has also authored “Great! What Makes Leaders Great,” which was selected by “Foreword Review Magazine” as one of the top ten career books published in 2011, as well as a finalist in the “2011 Foreword Review Book of the Year Awards.” He is also a contributing author of “Practical Ethics for the Food Professional” (Wiley and Sons, New York, NY), which will be published in 2013. Dr. Bednarz brings a wide spectrum of over 30 years of professional experience as a business consultant and entrepreneur, buttressed by years of extensive research on the best practices of successful entrepreneurs and business leaders to create a number of truly unique books and content published on his blog and in a number of magazine articles. He has the distinctive ability to organize data and information to visualize trends and patterns to develop and highlight effective solutions, as well as to take complex topics and concepts and make them understandable to the average person. This allows him to develop unique insight and perspectives, which he shares with his readers and audiences in his books and presentations. It is because of these abilities, that his books are unique in the content he provides, including focusing how to apply his recommended solutions to the workplace. His work incorporates the lessons he learned from his own personal struggles as an entrepreneur, where he experienced disappointments and adversity and succeeded through a personal vision, supported by his persistence and perseverance, allowing him to empathize with his audience and present unique solutions from the perspective of one who has been in the trenches and who communicates what works and what detours and barriers to avoid. Using these skills, Timothy Bednarz conceptualized and developed the Pinpoint Skill Development Training Series, a comprehensive professional business library, after working as a consultant with hundreds of companies since 1980. He identified the critical skills that contributed to their success, and identified the best practices in each area of their businesses. Based upon his research, the tightly focused skill development books were created and designed after he distilled his knowledge and expertise into concise and easily understood concepts to improve performance, generate results and meet the specific objectives of his customers.

Edition details

• Publisher: Majorium Business Press
• Publication date: 2011
• Language: English
• ISBN 10: 1882181301
• ISBN 13: 9781882181308
• Binding: Paperback
• Number of pages: 44