May I Help You?: Great customer service for small business - Softcover

Mercer, Jillian

 
9781865088587: May I Help You?: Great customer service for small business
Softcover
ISBN 10: 1865088587 ISBN 13: 9781865088587
Publisher: Allen & Unwin Pty LTD, 2003

Synopsis

A practical, step-by-step reference guide for improving your customer service through the nine rules of great service.

"synopsis" may belong to another edition of this title.

About the Author

Jillian Mercer operates her own business as a general management consultant specialising in customer service. She is the past-National President of the Australian Customer Service Association (ACSA), and is regularly quoted in the media as an expert in customer service. Jillian also delivers speeches and workshops on the issues of customer service throughout Australia.

"About this title" may belong to another edition of this title.

Publisher
Allen & Unwin Pty LTD
Publication date
2003
Language
English
ISBN 10 
1865088587
ISBN 13 
9781865088587
Binding
Paperback
Number of pages
152