This introductory text provides comprehensive information on operations management. It provides a supply-chain approach to operations management, and covers information from a number of fields including marketing, business strategy, logistics and manufacturing. In addition to studying what operations management is, this text also covers the best ways to manage operations by using examples throughout.
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The author, Derek L Waller, spent over 18 years in industry in engineering design, production and operations, construction, marketing, strategic planning, finance, working on projects in Europe, Africa, the Middle East and the USA. He has been a professor at the Lyon Graduate School of Management, France since 1989, where he teaches Operations and Supply Chain Management, Business Statistics, and Applied Management Science. Derek has PhD and BSc degrees in engineering, an MBA and a BA. He is a Member of the Institute of Operations Management; a Chartered Engineer; and a Member of the Institution of Chemical Engineers.
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