Items related to Agents of Change: The Manager's Guide to Planning...

Agents of Change: The Manager's Guide to Planning and Leading Change Projects - Softcover

Maher, Hilary; Hall, Pauline

 
9781860760907: Agents of Change: The Manager's Guide to Planning and Leading Change Projects

Synopsis

Today's volatile work environment means that only the capacity to change can assure the survival of organizations. This manual covers customer-care initiatives, responding to globalization, or demands for increased financial accountability, showing what, and what not, to do.

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Review

1. A Structured Approach to Managing Change. 2. The Environment of the Change. 3. Identifying and Initiating the Change. 4. Planning the Change: Structuring. 5. Planning the Change: Estimating and Scheduling. 6. Planning the Change: Resource Budgeting. 7. Controlling the Change: Measuring and Monitoring Performance. 8. Managing People Through the Change: An Introduction. 9. Communicating and Negotiating. 10. The Change Team. 11. Delegating to Team Members. 12. Motivating and Influencing People. 13. Managing Conflict and Resistance to Change. 14. The Change Manager as Consultant. 15. Managing Change: Last Thoughts.

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