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Synopsis
Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service.
In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.
"synopsis" may belong to another edition of this title.
About the Author
David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.
From the Inside Flap
Customers are the key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service.
In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Make them feel special, listen to them, have a laugh with them, turn them into celebrities. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even to form a M.A.D. group!)
Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.
"About this title" may belong to another edition of this title.
- PublisherJohn Murray Business
- Publication date2004
- ISBN 10 1857883470
- ISBN 13 9781857883473
- BindingPaperback
- LanguageEnglish
- Number of pages126
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The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service: 50 Little Things That Make a Big Difference to Serve Your Customers
Published by
Nicholas Brealey Publishing, 2004
ISBN 10: 1857883470
ISBN 13: 9781857883473
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Paperback
Seller: Reuseabook, Gloucester, GLOS, United Kingdom
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Paperback. Condition: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Seller Inventory # CHL7809313
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The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service: 50 Little Things That Make a Big Difference to Serve Your Customers
Published by
Nicholas Brealey Publishing, 2004
ISBN 10: 1857883470
ISBN 13: 9781857883473
Used
Paperback
Seller: Goldstone Books, Llandybie, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Good. All orders are dispatched within one working day from our UK warehouse. We've been selling books online since 2004! We have over 750,000 books in stock. No quibble refund if not completely satisfied. Seller Inventory # mon0007245249
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The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service: 50 Little Things That Make a Big Difference to Serve Your Customers
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Nicholas Brealey Publishing 23/09/2004, 2004
ISBN 10: 1857883470
ISBN 13: 9781857883473
Used
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Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9781857883473
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The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service: 50 Little Things That Make a Big Difference to Serve Your Customers
Published by
Nicholas Brealey Publishing 23/09/2004, 2004
ISBN 10: 1857883470
ISBN 13: 9781857883473
Used
Softcover
Seller: AwesomeBooks, Wallingford, United Kingdom
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Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9781857883473
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The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service
Published by
Nicholas Brealey Publishing, 2004
ISBN 10: 1857883470
ISBN 13: 9781857883473
Used
Paperback
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR001293602
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The Buzz: 50 Little Things That Make a Big Difference to Serve Your Customers
Published by
Nicholas Brealey Publishing, 2004
ISBN 10: 1857883470
ISBN 13: 9781857883473
Used
Paperback
Seller: Brit Books, Milton Keynes, United Kingdom
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Paperback. Condition: Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Seller Inventory # 3943011
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The Buzz: 50 Little Things That Make a Big Difference to Serve Your Customers
Published by
Nicholas Brealey Publishing Ltd, 2004
ISBN 10: 1857883470
ISBN 13: 9781857883473
Used
Paperback
Seller: Greener Books, London, United Kingdom
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The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service
Published by
Nicholas Brealey Publishing, 2004
ISBN 10: 1857883470
ISBN 13: 9781857883473
Used
Paperback
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.4. Seller Inventory # G1857883470I4N10
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The Buzz: 50 Little Things that Make a Big Difference to World Class Customer Service
Published by
Nicholas Brealey Publishing, 2004
ISBN 10: 1857883470
ISBN 13: 9781857883473
Used
Softcover
Seller: Wonder Book, Frederick, MD, U.S.A.
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Condition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # D06C-03037
Quantity: 1 available
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The Buzz: 50 Little Things that Make a Big Difference to World Class Customer Service
Published by
Nicholas Brealey Publishing, 2004
ISBN 10: 1857883470
ISBN 13: 9781857883473
Used
Softcover
Seller: Bookoutlet1, Easley, SC, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Great shape! Has a publisher remainder mark. paperback Used - Very Good 2004. Seller Inventory # IM-10173957
Quantity: 2 available