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Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals Series) - Softcover
Synopsis
The book fully demonstrates, for the first time, the best new techniques of effective conflict management, such as mediation and seven-step problem solving. The author takes the reader through many practical exercises to develop essential skills such as active listening, neutral questioning, option generation, mutual problem definition, conflict resolution and assertion. He even has a fictional organization - Troubled Associates - in which we see a variety of people dealing successfully with situations such as a personality clash, a dispute with your boss, angry customers, and accusations of bigotry.
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About the Author
John Crawley, author of Constructive Conflict Management (Nicholas Brealey Publishing) and Katherine Graham are directors of Conflict Management Plus, the leading consultancy and training organization in this fast growing field.
"About this title" may belong to another edition of this title.
- PublisherNicholas Brealey Publishing
- Publication date1992
- ISBN 10 1857880145
- ISBN 13 9781857880144
- BindingPaperback
- LanguageEnglish
- Number of pages288
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Constructive Conflict Management : Managing to Make a Difference
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Constructive Conflict Management : Managing to Make a Difference
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. Ships from the UK. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 41200987-75
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Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals)
Published by
Nicholas Brealey Publishing Ltd, 1992
ISBN 10: 1857880145
ISBN 13: 9781857880144
Used
Paperback
Seller: Greener Books, London, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Used; Very Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books. Seller Inventory # 4668423
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Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals Series)
Published by
Nicholas Brealey Publishing, 1995
ISBN 10: 1857880145
ISBN 13: 9781857880144
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9781857880144. Seller Inventory # 9177432
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Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals Series)
Published by
John Murray Press, United Kingdom, 1994
ISBN 10: 1857880145
ISBN 13: 9781857880144
Used
Paperback
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. The book fully demonstrates, for the first time, the best new techniques of effective conflict management, such as mediation and seven-step problem solving. The author takes the reader through many practical exercises to develop essential skills such as active listening, neutral questioning, option generation, mutual problem definition, conflict resolution and assertion. He even has a fictional organization - Troubled Associates - in which we see a variety of people dealing successfully with situations such as a personality clash, a dispute with your boss, angry customers, and accusations of bigotry. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR001676877
Quantity: 1 available
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Constructive Conflict Management: Managing to Make a Difference
Published by
Nicholas Brealey Publishing, 1992
ISBN 10: 1857880145
ISBN 13: 9781857880144
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9781857880144. Seller Inventory # 9726297
Quantity: 1 available
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Constructive Conflict Management: Managing to Make a Difference
Published by
Nicholas Brealey Publishing, 2000
ISBN 10: 1857880145
ISBN 13: 9781857880144
Used
Hardcover
Seller: Anybook.com, Lincoln, United Kingdom
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9781857880144. Seller Inventory # 9807644
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Constructive Conflict Management : Managing to Make a Difference
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # GRP68631719
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Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals Series)
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Condition: Very Good. Very Good condition. With remainder mark. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included. Seller Inventory # U13A-04631
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Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals Series)
Published by
Nicholas Brealey Publishing, 1999
ISBN 10: 1857880145
ISBN 13: 9781857880144
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