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Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals Series) - Softcover
Synopsis
The book fully demonstrates, for the first time, the best new techniques of effective conflict management, such as mediation and seven-step problem solving. The author takes the reader through many practical exercises to develop essential skills such as active listening, neutral questioning, option generation, mutual problem definition, conflict resolution and assertion. He even has a fictional organization - Troubled Associates - in which we see a variety of people dealing successfully with situations such as a personality clash, a dispute with your boss, angry customers, and accusations of bigotry.
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About the Author
John Crawley, author of Constructive Conflict Management (Nicholas Brealey Publishing) and Katherine Graham are directors of Conflict Management Plus, the leading consultancy and training organization in this fast growing field.
"About this title" may belong to another edition of this title.
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Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals Series)
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Constructive Conflict Management : Managing to Make a Difference
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Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals Series)
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Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals)
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Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals)
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Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals Series)
Published by
Nicholas Brealey Publishing, 1995
ISBN 10: 1857880145
ISBN 13: 9781857880144
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
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Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9781857880144. Seller Inventory # 9177432
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Constructive Conflict Management: Managing to Make a Difference
Published by
Nicholas Brealey Publishing, 1992
ISBN 10: 1857880145
ISBN 13: 9781857880144
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9781857880144. Seller Inventory # 9726297
Quantity: 1 available