Those who enter the health service as secretaries and receptionists now have greater responsibility, and greater opportunities for career development, than ever before. Despite this, there is very little material available to support their work and training. This book has therefore been written to provide a concise but comprehensive manual for use as both a college text and a practical reference in hospitals and general practice.
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'Contains essential information for administrative staff, and teaches them the skills they need to work effectively' Practice Manager
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