Resolving Conflict: How to Manage Disagreements and Develop Trust and Understanding - Softcover

McConnon, Shay; McConnon, Margaret

 
9781857039443: Resolving Conflict: How to Manage Disagreements and Develop Trust and Understanding

Synopsis

This title offers many tried and trusted approaches to ensure that conflicts are managed so that they are positive and creative rather than a process of disintegration. This new expanded edition, in a new format is for businesses and institutions and wherever people work together.

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From the Back Cover

Our differences define our uniqueness. Our uniqueness can provoke conflict. This book offers an understanding of the nature of conflict and structures, which enables the reader to negotiate a solution. It aims to replace our complex model of assumption with open communication, trust, respect and a simple structure.

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