This manual offers insightful information on the technological aspects of providing an SMS & IM service, as well as how to create a training programme for librarians and how to build an internship program to expand the service.
The authors walk you through choosing the right software, including setting up a Google Voice account instead of buying a cell phone for your text messaging reference service.
Part of the award-winning TECH SET series, this highly practical guide also covers how to assess the needs of your library, get staff buy-in to implement a new programme and change the culture at your library, as well as organize and implement a staff training programme.
"synopsis" may belong to another edition of this title.
Amanda Bielskas is Geology/Geosciences and Psychology Librarian at Columbia University, USA, and Kathleen M. Dreyer is Head of the Watson Library of Business and Economics at Columbia University, USA.
"About this title" may belong to another edition of this title.
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