Tech Set Volumes 11-20: IM and SMS Reference Services for Libraries: 19 (The Tech Set) (The Tech Set, 19) - Softcover
Synopsis
This manual offers insightful information on the technological aspects of providing an SMS & IM service, as well as how to create a training programme for librarians and how to build an internship program to expand the service.
The authors walk you through choosing the right software, including setting up a Google Voice account instead of buying a cell phone for your text messaging reference service.
Part of the award-winning TECH SET series, this highly practical guide also covers how to assess the needs of your library, get staff buy-in to implement a new programme and change the culture at your library, as well as organize and implement a staff training programme.
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About the Author
Amanda Bielskas is Geology/Geosciences and Psychology Librarian at Columbia University, USA, and Kathleen M. Dreyer is Head of the Watson Library of Business and Economics at Columbia University, USA.
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