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Synopsis
All types of libraries and information services have traditionally collected a range of performance information about service efficiency. What has recently become a challenge for library and information managers is how to obtain information about the effectiveness of services and how to assess the impact of those services on users. Having a full understanding of impact is the key to library service development. Focusing on impact should help in thinking creatively about the service, making the case for resources, enabling sound development planning and enhancing job satisfaction. It can be difficult to get a grip on the rather slippery concept of service impact, but the authors have developed an effective answer. Their rigorously tested evidence-based approach helps LIS managers to work through a structured process of impact evaluation linked directly to their own objectives and priorities. The core chapters of the book take managers through this process model for impact assessment, backed by tools and examples to equip them with all that they need to address their own service impact questions. This book is an essential tool for practising library and information service managers and policy makers in the field. It is equally relevant to public, education, health and special libraries and information services, and is also of value to higher education professionals and students.
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About the Author
Sharon Markless is a Lecturer in Higher Education at King's College, London and carries out research and consultancy work with Information Management Associates in the field of public, academic and school libraries. She is trained teacher and was formerly a Senior Researcher at the National Foundation for Educational Research (NFER). David Streatfield leads Information Management Associates, a research, training and consultancy team working in education, health and libraries. He has over 25 years' experience in educational and social sciences research and consultancy, including several years as Head of Information Research and Development at NFER.
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Evaluating the Impact of Your Library: A Practical Model
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Evaluating the Impact of Your Library : The Quest for Evidence
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Evaluating the Impact of Your Library : The Quest for Evidence
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Evaluating the Impact of Your Library: A Practical Model (Facet Publications (All Titles as Published))
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Evaluating the Impact of Your Library: A Practical Model (Facet Publications (All Titles as Published))
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Evaluating the Impact of Your Library : The Quest for Evidence
Published by
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ISBN 10: 1856044882
ISBN 13: 9781856044882
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