Know it All, Find it Fast: An A-Z Source Guide for the Enquiry Desk - Softcover

Duckett, Bob; Walker, Peter; Donnelly, Christinea

Softcover

ISBN 10: 1856044343 ISBN 13: 9781856044349

Publisher: Facet Publishing, 2002

Synopsis

Answering questions from its users is one of the most important services undertaken by a library's staff. Yet it is one of the most difficult, least understood and most neglected of subjects. This book is a guide for library staff to check where to go to quickly find the answers they need. It is designed as a first point of reference for library staff, to be depended on if they are unfamiliar with the subject of an enquiry - or wish to find out more - and is arranged in an easily searchable A-Z list of around 250 of the subject areas most frequently handled at enquiry desks. Each subject entry lists information sources and where to locate them, including printed and electronic sources, relevant websites and other contacts for referral purposes. Entries also include notes on typical questions asked and how to tackle them, including supplementary questions you may need to ask enquirers to find out what they really want.

About this title

About the Author

Bob Duckett MA FCLIP is Reference Librarian at Bradford Libraries and a member of the editorial board of Reference Reviews. He has previously worked for Birmingham City Libraries, Croydon Borough Libraries and University of Wales Libraries. Peter Walker BSc DipLIS MCLIP is a Librarian at Bradford Central Libraries, where he has special responsibility for developing electronic information sources. He previously worked in HMSO Bookshops. Christinea Donnelly BA(Hons) MLib MCLIP is Business Librarian at Bradford Central Library. She has worked in a number of Government departments and in a City merchant bank.

Edition details

• Publisher: Facet Publishing
• Publication date: 2002
• Language: English
• ISBN 10: 1856044343
• ISBN 13: 9781856044349
• Binding: Paperback
• Edition number: 1
• Number of pages: 360