What are the written and oral communication skills necessary to interpret and write documents in today's business environment? This fully revised and updated text is designed to provide such skills, and to develop in students the facility for gathering, processing and communicating information. These skills are applicable to successful internal communication within a business organization, participation in group work and discussion, as well as individual work. This book is applicable to a range of courses in communications skills, including writing, speaking, interviews, meetings and negotiation. By using the text, with its clearly stated objectives, exercises and assignments, readers should increase their effectiveness at work through developing language and social skills. These skills include the ability to communicate with and relate to others, individually or in groups, orally or in writing. The reader should also be able to process, evaluate and act on information more efficiently, and to present information in a clear and coherent way.
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