Synopsis
Everything you will ever need to know about using the telephone in business by expert sales trainer Graham Roberts-Phelps. It is divided into four sections; telephone tactics for customer satisfaction, gaining appointments, achieving better sales and credit collection by telephone.
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About the Author
Graham Roberts-Phelps is a highly experienced trainer and consultant with clients across many different sector in UK, continental Europe and Asia.
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The Concise Guide to Telephone Tactics
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