Synopsis
The series on Quality Management in Services offers an overview of current trends in research and shows a number of interesting perspectives in quality and management of service processes. Diverse points of view are presented that include marketing, organisational behaviour, operations and human resources.
This book is recommended to quality managers, researchers and students who are interested in empirical studies, models and tools which are useful for improving the quality of services.
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Synopsis
Provides an overview of current trends in service quality management from an international perspective. The volume contains 12 contributions which address a range of topics including customers' service quality perceptions; managerial consequences; and organizational and managerial basics. Includes an abstract of each chapter at the end of the book.
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Managing Service Quality (Volume 1)
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Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:1853962937. Seller Inventory # 8846017
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