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Synopsis
"Making Customers Count" started as a collection of case studies of companies which had introduced programmes of customer care. But what began as an attempt to identify best practice rapidly became an intensive study of why the majority of customer care schemes go wrong and most importantly, how to ensure that schemes do succeed. This book is a reference for companies seeking to develop or maintain an effective customer care programme. It provides a framework for building customer responsiveness into the day-to-day routines of business, while drawing on the experience - both positive and negative - of a wide range of companies, including: Anglian Windows, Avis UK, Booker Food Services, British Airways, British Gas, Elanco Qualicaps, Four Square, Kwik-Fit Holdings, Marks & Spencer, Mecca Leisure, Mercury Communications, Rank Xerox, Royal Bank of Scotalnd, Woolwich Building Society, and Woolworths.
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- PublisherManagement Books 2000 Ltd
- Publication date1993
- ISBN 10 1852521090
- ISBN 13 9781852521097
- BindingPaperback
- LanguageEnglish
- Number of pages159
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Making Customers Count : Guide to Excellence in Customer Care
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 38556311-20
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Making Customers Count
Published by
Management Books 2000 Ltd, 2001
ISBN 10: 1852521090
ISBN 13: 9781852521097
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,400grams, ISBN:9781852521097. Seller Inventory # 8823021
Quantity: 1 available
Stock Image
Making Customers Count: A Guide to Excellence in Customer Care
Published by
Management Books 2000 Ltd, 2001
ISBN 10: 1852521090
ISBN 13: 9781852521097
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,450grams, ISBN:9781852521097. Seller Inventory # 9257271
Quantity: 1 available
Stock Image
Making Customers Count: A Guide to Excellence in Customer Care
Published by
Management Books 2000 Ltd, 2001
ISBN 10: 1852521090
ISBN 13: 9781852521097
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,400grams, ISBN:9781852521097. Seller Inventory # 8823022
Quantity: 1 available
Stock Image
Making Customers Count: A Guide to Excellence in Customer Care
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,450grams, ISBN:9781852521097. Seller Inventory # 9853362
Quantity: 1 available