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Synopsis
This is a practical, hands-on guide that assists you in setting up and efficiently managing ITSM. ServiceDesk Plus 8.x Essentials is for IT helpdesk managers, administrators, and staff, serving as a compendium for service management concepts useful for them.
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About the Author
Ankush Agarwal
Ankush Agarwal has been working in the IT service management domain for over 8 years and has also been conducting internal organization trainings in this period. He likes writing about service technologies and processes and has also won blogging awards in this field. He has been involved in setting up and managing various service desk teams and is currently associated with a top-tier investment bank.
"About this title" may belong to another edition of this title.
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