Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide - Softcover

Benson, Neil

Softcover

ISBN 10: 1849685800 ISBN 13: 9781849685801

Publisher: Packt Publishing, 2012

Synopsis

This book is in the Enterprise certification series which means it is a hands-on guide with practical instruction, examples and all the information you will need to be successful in the exam, as well as 75 practice questions in the exam style. It includes practical advice on how to book the exam, approach the questions and maximize your score. "Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide" is perfect for IT professionals and developers who work for a Microsoft partner or customer organizations. If you want to demonstrate your expertise and advance your career by obtaining Microsoft certification this book will provide you with the insight you need to succeed.

About this title

About the Author

Neil Benson

Neil Benson started his CRM career as a sales professional dissatisfied with his organization's CRM system 15 years ago. Since then he has been selling, implementing, and customizing CRM systems with an emphasis on user adoption to maximize return-on-investment. In 2006, he founded Increase CRM, the UK's leading provider of hosted Microsoft Dynamics CRM and he currently works for Slalom Consulting in Los Angeles, California, as a CRM architect. He is a Microsoft Certified Technical Specialist for Microsoft Dynamics CRM and has been a Microsoft Most Valuable Professional for CRM since 2010. He is also a speaker at numerous CRM user groups and Microsoft conferences.

Edition details

• Publisher: Packt Publishing
• Publication date: 2012
• Language: English
• ISBN 10: 1849685800
• ISBN 13: 9781849685801
• Binding: Paperback
• Number of pages: 306