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Synopsis
Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.
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About the Author
Catherine Needham is Senior Lecturer in the School of Politics and International Relations at Queen Mary, University of London. She has written extensively on public service reform.
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Personalising Public Services: Understanding the Personalisation Narrative
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Policy Press 27/07/2011, 2011
ISBN 10: 1847427596
ISBN 13: 9781847427595
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Personalising public services: Understanding the personalisation narrative (eng)
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Personalising public services
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ISBN 10: 1847427596
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Paperback. Condition: New. Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields. Seller Inventory # LU-9781847427595
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