Synopsis
This report examines the role of reward and recognition in helping organisations deliver excellent customer service. It identifies the impact that reward and recognition practices has upon customer service and highlights which practices are more effective, shows the extent to which employees are satisfied with the rewards and recognition they receive; indicates those approaches to reward and recognition most associated with staff commitment; and looks at how other factors affect employee satisfaction with reward and recognition.
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Rewarding Customer Service?
Published by
Chartered Institute of Personnel and Development, 2005
ISBN 10: 1843981424
ISBN 13: 9781843981428
Used
Softcover
Seller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
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Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-C-072-01798
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Rewarding Customer Service? Using Reward and Recognition to Deliver Your Customer Service Strategy
Published by
Mcgraw Hill / Europe, Middle East & Africa, 2005
ISBN 10: 1843981424
ISBN 13: 9781843981428
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,450grams, ISBN:1843981424. Seller Inventory # 4304355
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Ships from United Kingdom to U.S.A.
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Quantity: 1 available