Digital Harmony: Building Tech and Human Touch - Hardcover

Sharma, Robin

Hardcover

ISBN 10: 1806861380 ISBN 13: 9781806861385

Publisher: Emerald Publishing Limited, 2026

Synopsis

Digital Harmony: Building Tech and Human Touch explores the delicate balance between technology and humanity in a rapidly evolving digital world. Rooted in luxury hospitality excellence, the book combines powerful storytelling, real-world insights, and practical frameworks to show how organizations can use AI, automation, and data to enhance - not replace - human connection.

Designed for academia and industry across retail, healthcare, and service sectors, this book speaks to anyone shaping customer experiences in a digital-first world. It bridges theory and practice, offering a global perspective on service strategy and customer experience design in the age of digital transformation. Readers will discover why customers remember feelings more than features, how empathy drives loyalty, and why the future belongs to those who can blend digital intelligence with human intuition. In a world powered by algorithms, the real advantage is staying human.

About this title

About the Author

Robin Sharma is an Assistant Professor and Program Leader of Bachelor of Hotel Management Tourism at Amity University Dubai.

Edition details

• Publisher: Emerald Publishing Limited
• Publication date: 2026
• Language: English
• ISBN 10: 1806861380
• ISBN 13: 9781806861385
• Binding: Hardcover
• Number of pages: 192