Zendesk for Customer Service agents: How to solve tickets in Zendesk Support: 1 - Softcover

Rebehn, Nils

Softcover

ISBN 10: 1800496419 ISBN 13: 9781800496415

Publisher: Independent Publishing Network, 2021

Synopsis

Everything you need to know to solve tickets in Zendesk. Get started with Zendesk© with this easy-to-read book. This book is for beginners–no technical background required.

• Do you need to learn Zendesk for your job?
• You want to use Zendesk but don’t know where to start?
• Are you getting lost in the documentation?

This book is based on the best-selling course “Zendesk for Customer Service Agents”.

Learn everything you need how to work on and solve tickets in Zendesk. It takes you from the basics to all the things agents need in their daily work. The chapters are in an order that makes sense and builds on what you learn at each step.

You will learn about

• Zendesk basics and the user interface
• What tickets are and where they come from
• How to work with tickets and respond to customers
• How to solve email tickets
• Zendesk productivity tips and best practices

The author worked at Zendesk for five years before starting Guidoo Services™–an official Zendesk partner specialised in implementing Zendesk for companies. He trained over 1.000 students in person and thousands more virtually through his online courses.

Edition details

• Publisher: Independent Publishing Network
• Publication date: 2021
• Language: English
• ISBN 10: 1800496419
• ISBN 13: 9781800496415
• Binding: Paperback
• Number of pages: 249