Handbook of Research on Smart Technology Applications in the Tourism Industry (Advances in Hospitality, Tourism, and the Services Industry (AHTSI)) - Hardcover

Hardcover

ISBN 10: 1799819892 ISBN 13: 9781799819899

Publisher: Business Science Reference, 2020

Synopsis

In today's modernized society, certain technologies have become more applicable within many professional fields and are much easier to implement. This includes the tourism industry, where smart technology has provided a range of new marketing possibilities including more effective sales tactics and delivering a more personalized customer experience. As the scope of business analytics continues to expand, professionals need research on the various applications of smart technology within the field of tourism. The Handbook of Research on Smart Technology Applications in the Tourism Industry is an essential reference source that discusses the use of intelligent systems in tourism as well as their influence on consumer relationships. Featuring research on topics such as digital advertising, wearable technology, and consumer behavior, this book is ideally designed for travel agents, tour developers, restaurateurs, hotel managers, tour directors, airlines, marketers, researchers, managers, hospitality professionals, policymakers, business strategists, researchers, academicians, and students seeking coverage on the use of smart technologies in tourism.

About this title

About the Author

Evrim Çeltek , Ph.D., has been working as an Associate Professor at Gaziosmanpaşa University, Zile Dinçerler Tourism Business and Hotel Management College, Tourism Business and Hotel Management Department. Evrim Çeltek obtained her master of science in tourism business administration from Sakarya University (Turkey) and she obtained her PhD in tourism and hotel management from Anadolu University (Turkey). Her researches focused on tourism marketing. She has several articles, books and book chapters about, mobile marketing, e-commerce, mobile commerce, advergame, digital marketing, augmented reality, virtual reality, gamification and electronic customer relationship management.

Edition details

• Publisher: Business Science Reference
• Publication date: 2020
• Language: English
• ISBN 10: 1799819892
• ISBN 13: 9781799819899
• Binding: Hardcover
• Number of pages: 430
• Editor: Çeltek Evrim