ITIL® 4 Create, Deliver and Support (CDS): Your companion to the ITIL 4 Managing Professional CDS certification - Softcover

Agutter, Claire

Softcover

ISBN 10: 1787783375 ISBN 13: 9781787783379

Publisher: IT Governance Publishing, 2021

Synopsis

ITIL^® 4 Create, Deliver and Support

If you've achieved your ITIL^® 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value stream based approach to IT-enabled products and services - a must-have skillset practitioners should seek beyond Foundation level.

The majority of this book is based on the official AXELOS ITIL^® 4: Create, Deliver and Support publication and the associated Create, Deliver and Support Managing Professional syllabus. It provides students with the information they need to pass the Create, Deliver and Support exam, and help them become a successful practitioner.

Suitable for existing ITIL v3 experts, ITIL 4 Managing Professional (MP) students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.

The guide focuses on:

• Service value system key concepts and challenges;
• Using a shift-left approach;
• Planning and managing resources in the service value system;
• The use and value of technology across the service value system;
• ITIL practices and value streams for new services and user support;
• How to create, deliver and support services; and
• Exam preparation.

A useful tool throughout your career

In addition to being an essential study aid, the author - a seasoned ITSM professional - also provides additional guidance throughout the book which you can lean on once your training and exam are over. The book includes her own practical experience from which she gives advice and points to think about along the way so that you can refer back to this book for years to come - long after you've passed your exam.

The essential link between your ITIL qualification and the real world - buy this book today!

About this title

About the Author

<p><span>IT Governance Publishing (ITGP) is the world&rsquo;s leading IT-GRC publishing imprint and wholly owned by IT Governance Ltd. ITGP provides books and tools covering all IT governance, risk management and compliance frameworks, producing unique and practical publications of the highest quality, in the latest formats available, and which readers will find invaluable. </span></p>

Edition details

• Publisher: IT Governance Publishing
• Publication date: 2021
• Language: English
• ISBN 10: 1787783375
• ISBN 13: 9781787783379
• Binding: Paperback
• Number of pages: 216