Mastering Salesforce CRM Administration: An Advanced Administration Certification Handbook - Softcover

Gupta, Rakesh

Softcover

ISBN 10: 1786463180 ISBN 13: 9781786463180

Publisher: Packt Publishing, 2017

Synopsis

Learn about the Advanced Administration Certification Examination and build a successful career in Salesforce administration

Key Features:

• Build your skills and knowledge to crack the Advanced Admin Certification Examination
• Leverage the advanced administration capabilities of Salesforce and Salesforce1
• Optimize and extend Sales Cloud and Service Cloud applications

Book Description:

The book starts by refreshing your knowledge of common admin tasks. You will go over Lightning Experience and various security aspects. You will be shown how to implement territory management in your organization and make use of custom objects.

From here, the book progresses to advanced configuration, data management, and data analytics before swiftly moving on to setting up advanced organization-wide features that affect the look and feel of the application. Extend the capabilities of your organization's Salesforce implementation by optimizing and extending Sales Cloud, Salesforce1, and Service Cloud applications. This guide will equip you with the tools you need to build a successful career in Salesforce.

What you will learn:

• Adopt Lightning Experience to improve the productivity of your organization's sales team
• Create and maintain service entitlements and entitlement processes
• Process Builder basic and advanced concepts
• Different ways to deploy applications between environments
• Best practices for improving and enriching data quality

Who this book is for:

This book is written for Salesforce admins who are looking to gain an in-depth knowledge of the Salesforce platform and grow their value in their organization. It will teach them to implement and design advanced business process automation for the benefit of their organization.

About this title

About the Author

Rakesh Gupta is best known as an automation champion in the Salesforce ecosystem. He has written over 150 articles on Visual Workflow and Process Builder to show how someone can use Visual Workflow and Process Builder to minimize code usage. He is one of the Visual Workflow and Process Builder experts in the industry. He has trained more than 700 individual professionals around the globe and conducted corporate training. Currently, Rakesh is working as a Salesforce solution architect consultant.

Edition details

• Publisher: Packt Publishing
• Publication date: 2017
• Language: English
• ISBN 10: 1786463180
• ISBN 13: 9781786463180
• Binding: Paperback
• Number of pages: 412