ServiceNow IT Operations Management: Demystifying IT Operations Management - Softcover

Guggilla, Ajaykumar

Softcover

ISBN 10: 1785889087 ISBN 13: 9781785889080

Publisher: Packt Publishing, 2017

Synopsis

Align your business requirements with IT by implementing ServiceNow IT Operations with ease.

Key Features:

• Written to the latest specification, it will cover basic to advanced concepts and architecture.
• Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record.
• Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results.

Book Description:

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service‑level visibility and automation.

This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability.

By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.

What You Will Learn:

• Step by step guide in setting up each features with in ServiceNow ITOM
• Install and configure the required application or plugin
• Integrate with other provider services as deemed appropriate
• Explore Orchestration capabilities and how to analyze the data
• Learn about the ServiceNow graphical interface
• Integrate with other applications within ServiceNow
• Aims to cover the fundamentals concepts to advanced concepts
• Best practices and advanced features

Who this book is for:

The book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM.

About this title

About the Author

Ajaykumar Guggilla is the holder of a masters in computer applications and is certified in Project Management Professional (PMP), information technology, and Infrastructure Library (ITIL) Expert, Microsoft Certified Professional, PRINCE2, and ServiceNow administrator. Ajay has 19 years of experience in the IT industry. Ajay started his career as a hardcore programmer and evolved to take on many positions at reputable organizations, including Cognizant, PwC, and Sathyam. Ajay has diversified his experience to include IT service delivery, IT infrastructure, enterprise systems, improving quality and maturity, CRM solutions, adopting service management solutions, SAP support, data center migrations, IT Service Management (ITSM)/ITIL, and ServiceNow solutions. His experience from previous job roles extends to program manager, IT architect, process owner, process lead, director, project manager, engagement manager, process manager, reporting champion, and global production. Ajay has worked with fortune customers in oil and gas, chemicals, automobiles and parts, healthcare, retail, media, travel and leisure, insurance, telecommunications, banks, media and entertainment, insurance, financial services, technology, and intergovernmental organizations. His knowledge has helped many organizations, including defining the strategy, streamlining the service management process, optimizing the cost, adhering to compliances, increasing the customer satisfaction, process maturity, technology adoption, infrastructure transformation and consolidation, and much more. Ajay started working with ServiceNow five years back. He has worked on different engagements in helping organizations select their service management tool, has managed ServiceNow programs, has solutioned, architected, and handled end-to-end implementations, and performed process automation and version migrations. He is passionate about working on ServiceNow and loves the product, which has lead him to write this book on ITOM, which will help individuals and organizations improve their operational excellence by implementing ITOM capabilities.

Edition details

• Publisher: Packt Publishing
• Publication date: 2017
• Language: English
• ISBN 10: 1785889087
• ISBN 13: 9781785889080
• Binding: Paperback
• Number of pages: 266