ITSM Value Streams: Transform opportunity into outcome - Softcover

David Billouz; Akshay Anand; Rajiv Dua; Mark Smalley

Softcover

ISBN 10: 1780176074 ISBN 13: 9781780176079

Publisher: BCS, The Chartered Institute for IT, 2023

Synopsis

ITSM Value Streams is a comprehensive guide to organizations on how to effectively utilise IT services to achieve business outcomes. It emphasizes the importance of understanding the value streams that flow through an organization and how IT services can be configured and applied to co-create value between IT service providers and consumers. The book provides practical insights on how to identify and eliminate anti-patterns, while introducing ways of working that reduce waste and frustration. By focusing on the bigger picture and providing fast feedback, teams are able to improve their work and contribute to the overall success of the organization. This is an essential resource for people in IT service management, IT managers, IT service managers, consultants and offers the chance to learn how to apply value stream thinking to achieve their IT service management objectives and also to get familiar with value management concepts.

About this title

About the Author

David Billouz is an ITIL Master with 20+ years of experience in ITSM. Akshay Anand is an ITSM architect, author, and keynote speaker with over 25 years' experience. Mark Smalley is an independent writer, speaker and bridge-builder with 45 years of IT management experience. Rajiv Dua is an experienced ITSM consultant with over 20+ years of experience.

Edition details

• Publisher: BCS, The Chartered Institute for IT
• Publication date: 2023
• Language: English
• ISBN 10: 1780176074
• ISBN 13: 9781780176079
• Binding: Paperback
• Number of pages: 160