Configuration Management: Expert guidance for IT service managers and practitioners - Softcover

Lacy, Shirley; Norfolk, David

 
9781780172286: Configuration Management: Expert guidance for IT service managers and practitioners
Softcover
ISBN 10: 1780172281 ISBN 13: 9781780172286
Publisher: BCS, The Chartered Institute for IT, 2014

Synopsis

Configuration management is the vital underpinning for IT governance generally and the effective delivery of timely, robust and resilient IT services in particular. This book includes expert feedback from practitioners who have implemented configuration management in a wide range of real environments. It is invaluable to IT professionals who are implementing configuration management and also to technology-savvy business managers who need to use automated business services. This revised edition is updated to reflect latest IT service management practice. Review: "A masterfully crafted synthesis of experience, workshops, interviews and case studies, this book is an invaluable contribution to the governance of continual configuration management improvement. It also accurately references IT service management processes." Krikor Maroukian, Project Manager, Printec S.A.

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About the Authors

Shirley Lacy is Managing Director of ConnectSphere and specialises in the application of service management best practices to deliver value from IT investments. She is the UK Principal Expert on the ISO working group for process assessment standards for software, systems and service management. In the past, Shirley has worked for a variety of public and private sector bodies including the BBC, Vodaphone, Glaxo, and Cap Gemini.

David Norfolk is currently a journalist and an industry analyst with Bloor Research. He writes for the major PC and computing magazines and has produced many industry white papers and research reports. In the past he has worked in the public sector and in banking in the UK and Australia where his fields of expertise included database administration, development methods and standards, and network management. David has an honours degree in chemistry and is a Chartered IT Professional.

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Publisher
BCS, The Chartered Institute for IT
Publication date
2014
Language
English
ISBN 10 
1780172281
ISBN 13 
9781780172286
Binding
Paperback
Edition number
2
Number of pages
160