Operational Support and Analysis: A guide for ITIL® exam candidates - Softcover

Sansbury, John

Softcover

ISBN 10: 178017196X ISBN 13: 9781780171968

Publisher: BCS, The Chartered Institute for IT, 2014

Synopsis

This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It not only references the source material from the core ITIL texts but crucially also gives practical guidance based on real-life experiences. Exam candidates no longer have to rely just on their memory and revision, but can draw on their understanding of the material and thereby significantly increase their chances of success in both the examination and the adoption of the principles in their professional life. This new edition reflects the latest ITIL guidance, definitions, terminology and diagrams, as well as many additional insights from the author's own experience of developing effective solutions and practices for his clients around the world. An ITIL® licensed product. Review: "John has created an excellent aid to preparation for those seeking success in the examination together with a superb reference manual, to complement the existing ITIL guidance, for those already practising 'in the field'." Phil 'Monty' Montanaro, Service Management SME, HP

About this title

About the Author

John Sansbury owns Infrassistance, a consultancy specialising in service management. He is an ITIL practitioner, examiner, trainer, author and consultant and a Chartered IT Professional and Fellow of BCS. He is passionate about service management and has helped some of the world’s largest organisations improve the delivery of their IT services.

Edition details

• Publisher: BCS, The Chartered Institute for IT
• Publication date: 2014
• Language: English
• ISBN 10: 178017196X
• ISBN 13: 9781780171968
• Binding: Paperback
• Edition number: 2
• Number of pages: 160