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Difficult People Made Easy: Practical advice for handling the toxic people and difficult situations which are causing you stress - Softcover
Synopsis
Your people problems CAN be solved.
You're a competent professional. You excel at the technical side of your work. But so far no-one has taught you how to handle 'difficult people' or toxic team dynamics. That's where this book comes in.
Difficult People Made Easy explains how you need to THINK and SPEAK when faced with a difficult colleague. Then it reveals specific words and actions you can use.
- Set firm boundaries on what you will - and won't - take from aggressive or spiteful people.
- Avoid using words which trigger defensive reactions from others.
- Look and sound confident no matter who you're dealing with.
"synopsis" may belong to another edition of this title.
About the Author
Eleanor Shakiba is a well-known communication skills trainer and coach and has taught over 50,000 professionals how to solve people problems at work.
Eleanor wrote Difficult People Made Easy in response to requests from clients for step-bystep instructions on handling toxic work situations. In this book she shares hundreds of tips for staying calm and speaking up in tough situations.
"About this title" may belong to another edition of this title.
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Difficult People Made Easy: Practical advice for handling the toxic people and difficult situations which are causing you stress
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Difficult People Made Easy : Practical Advice for Solving Your People Problems and Getting the Most Out of Your Workplace
Published by
New Holland Publishers Pty, Limited, 2016
ISBN 10: 1742578322
ISBN 13: 9781742578323
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