Items related to Onboarding Matters: How Successful Companies Transform...
Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions - Softcover
Synopsis
New! Onboarding Matters just received two awards for Best New Non-Fiction and Distinguished Favorite for Business Entrepreneurship and Small Business.
If you don’t have a customer onboarding plan set up for your business, you’re losing customers and burning future revenues. It’s as simple as that.
Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. The reactive approach is a problem for your Customer Success teams, your revenues, and your customers.
Customer onboarding matters. More than you may think. A successful customer onboarding program results in more satisfied customer and employees, higher solution adoption, and increased customer lifetime value.
In Onboarding Matters, Donna Weber shares the Orchestrated Onboarding™ framework that she implements with leading B2B companies to turn onboarding from a missed opportunity into a competitive advantage.
"Onboarding Matters provides an impactful framework as well as practical tips and valuable resources to perfect the art and science of a superior onboarding process. It's a must read for anyone who cares about Customer Success."
~ Ashvin Vaidyanathan, Chief Customer Officer, Gainsight
"Onboarding Matters, by Donna Weber, is the leading guide for anyone seeking to create a high-impact onboarding program. The book is a step-by-step blueprint for orchestrating Customer Success from day one. I always say that customer onboarding is the beginning of churn or success, and Donna’s book takes you through the why and the how. A must-read with clear examples and resources to apply to your organization."
~ Emilia D’Anzica, Founder, Growth Molecules
Buy this book today and use its practical guidance and detailed templates to start building your own customer onboarding practice.
"synopsis" may belong to another edition of this title.
- PublisherSpringboard Publishing
- Publication date2021
- ISBN 10 1737073501
- ISBN 13 9781737073505
- BindingPaperback
- LanguageEnglish
- Number of pages224
Search results for Onboarding Matters: How Successful Companies Transform...
Stock Image
Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.76. Seller Inventory # G1737073501I4N00
Quantity: 1 available
Stock Image
Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # 42918617-n
Quantity: Over 20 available
Stock Image
Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions
Published by
Springboard in LLC, 2021
ISBN 10: 1737073501
ISBN 13: 9781737073505
New
Paperback / softback
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Seller rating 5 out of 5 stars
Paperback / softback. Condition: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 320. Seller Inventory # C9781737073505
Quantity: Over 20 available
Stock Image
Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions
Seller: Chiron Media, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
PF. Condition: New. Seller Inventory # 6666-IUK-9781737073505
Quantity: 10 available
Stock Image
Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Seller rating 5 out of 5 stars
Condition: New. In. Seller Inventory # ria9781737073505_new
Quantity: Over 20 available
Stock Image
Onboarding Matters How Successful Companies Transform New Customers Into Loyal Champions
Print on DemandSeller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 4 out of 5 stars
PAP. Condition: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # L0-9781737073505
Quantity: Over 20 available
Stock Image
Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
Condition: As New. Unread book in perfect condition. Seller Inventory # 42918617
Quantity: Over 20 available
Stock Image
Onboarding Matters How Successful Companies Transform New Customers Into Loyal Champions
Print on DemandSeller: PBShop.store US, Wood Dale, IL, U.S.A.
Seller rating 5 out of 5 stars
PAP. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # L0-9781737073505
Quantity: Over 20 available
Stock Image
Onboarding Matters
Print on DemandSeller: Majestic Books, Hounslow, United Kingdom
Seller rating 5 out of 5 stars
Condition: New. Print on Demand pp. 218. Seller Inventory # 392771377
Quantity: 4 available
Seller Image
Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions (Paperback or Softback)
Published by
Springboard in LLC 6/1/2021, 2021
ISBN 10: 1737073501
ISBN 13: 9781737073505
New
Paperback or Softback
Seller: BargainBookStores, Grand Rapids, MI, U.S.A.
Seller rating 5 out of 5 stars
Paperback or Softback. Condition: New. Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions 0.66. Book. Seller Inventory # BBS-9781737073505
Quantity: 5 available