In good times and bad, loyalty to employees, loyalty to , and loyalty to customers-plus that unique something special-always point the way to success. What makes customers want to do business with you when your products may be virtually the same as anyone else's in your industry? Learning how to say yes instead of no, and your ability to show the customer you are prepared to go the extra mile for them is businessman Howard Brown's answer.
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Howard L. Brown graduated from Syracuse University in 1967, got married to Nancy Goldis, and joined one of the family plastics companies. In 1972, he purchased Summit Office Supply, a $300,000-office product company, which he expanded both through internal growth and acquisitions in the New York/ New Jersey/Long Island/Westchester metropolitan area. In 1987, he sold Summit to Dutch company Buhrmann-Tetterode (BT) with company sales of $55 million. He remained with the company until 1996, increasing their footprint in the Northeast to over $500 million. In September of 1998, Brown and investors purchased ten office product companies in one day, including the main spoke, Allied Office Products in Hasbrouck Heights, NJ. Combined total sales of the companies were approximately $110 million.
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