Sales & Service: The Cutting Edge of Self Storage - Softcover

Land, Christel F.

Softcover

ISBN 10: 169099018X ISBN 13: 9781690990185

Publisher: Independently published, 2019

Synopsis

In this self-storage specific book, business coach Christel F. Land boils down the most relevant research on why customers buy and combines it with industry best practices. The result is a simple yet powerful step-by-step approach to how you can make the most of every single customer interaction you have. You will learn:- How your mindset influences your sales performance and what you can do to change it. - A simple sales model that you can use for straight forward sales, objection handling and dealing with disappointed customers. - How to adapt your style to the four different customer types. This will help you build trust quicker and close more effectively. - A simple service model that gives you all the ingredients you need to build strong customer loyalty. - How to stay successful in sales over time. - And much more. Whether you are in a customer-facing role or in sales management, this book offers lots of practical tips and tricks that will help you sell and serve your customers with excellence.

Edition details

• Publisher: Independently published
• Publication date: 2019
• Language: English
• ISBN 10: 169099018X
• ISBN 13: 9781690990185
• Binding: Paperback
• Number of pages: 162