The MSP Owner's Handbook: QBR Edition - Softcover

Stockman Ed.D., Marnie; Fernandez, Juan

Softcover

ISBN 10: 1646492730 ISBN 13: 9781646492732

Publisher: Year of the Book Press, 2022

Synopsis

"This is the handbook I wish I had when I first started my MSP. Juan and Marnie go to great lengths to explain how customer experience will win the game in the end. This is the book that needs to be in your top 5 as an MSP to survive in today's competitive landscape." --Paco Lebron, ProdigyTeks

MSPs spend millions every year to help grow their businesses. Coaches advise them to do this by delivering Quarterly Business Reviews (QBRs). Yet, none of that advice outlines how to deliver the QBR your customer deserves. Until now...

Learn the why, the what, and the how of delivering business reviews that don't suck. Resuscitate your QBRs from server room tech talk to strategic board room conversations with a trusted partner. You won't need to "sell," when your recommendations are what drives business outcomes for clients using your technology initiatives. In fact, those clients will become your new referral network.

"Don't be fooled. Your technology services are vital to your client, but delivering a value-filled QBR with business consulting guidance that delivers the client's desired outcome is worth far more." --Arlin Sorensen, ConnectWise

Edition details

• Publisher: Year of the Book Press
• Publication date: 2022
• ISBN 10: 1646492730
• ISBN 13: 9781646492732
• Binding: Paperback
• Language: English
• Number of pages: 111