Communicate Excellence: A Guide To Authentic, Positive, Consistent Front Desk Communication - Softcover

Demas, Amy

 
9781642251265: Communicate Excellence: A Guide To Authentic, Positive, Consistent Front Desk Communication
Softcover
ISBN 10: 1642251267 ISBN 13: 9781642251265
Publisher: Advantage Media Group, 2020

Synopsis

Foreword Introduction Part I: The Foundations Chapter 1: The Experience Chapter 2: Plans Work Chapter 3: Business Principles Chapter 4: A Guide to Personality Part II: It's Your Call: The Road Map Chapter 5: First and Last Responses-and More Chapter 6: Setting Appointments Chapter 7: New Patients and More Chapter 8: Upset Callers and Other Challenges Chapter 9: Connection Calls and Other Outbound Calls Part III: Communicate Excellence Chapter 10: Continue to Lead Chapter 11: Consider a Coach Conclusion: Work the Plan Acknowledgments About the Author

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About the Author

AMY DEMAS brings a unique combination of practice management experience, career business success, leadership, and creative thinking to the challenges of maximizing effective communication for front office teams. She holds a BS in Mechanical Engineering and an MBA. She has earned multiple Toastmasters awards for her speaker evaluation skills. Amy draws upon her propensity for process design when creating her programs―earning her over fifty-six US patents while working for Bank of America.

"About this title" may belong to another edition of this title.

Publisher
Advantage Media Group
Publication date
2020
Language
English
ISBN 10 
1642251267
ISBN 13 
9781642251265
Binding
Paperback
Number of pages
152