Items related to I'll Be Back: How to Get Customers to Come Back Again...
Synopsis
How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.
Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone's job. Customer service is not a department. It's not just for people on the front lines. It's the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It's the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I'll Be Back you will learn...- How to design and create an experience that gets customers to return, again and again
- The one trackable trend that leaders must monitor every morning
- The difference between repeat customers and loyal customers
- How to build the I'll Be Back culture
- How delivering an amazing customer experience is within the reach of every organization
- The two simple words that are the secret to every customer service program
- Why most "loyalty programs" fail to create customer loyalty
- How to personalize the customer experience
- Why setting up or expanding self-service and digital customer service choices are is a must, not an option
- Ten loyalty killers that can terminate your relationship with your customers
- And much more!
"synopsis" may belong to another edition of this title.
About the Author
Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
"About this title" may belong to another edition of this title.
- PublisherSound Wisdom
- Publication date2021
- ISBN 10 1640953019
- ISBN 13 9781640953017
- BindingHardcover
- LanguageEnglish
- Number of pages240
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I'll Be Back: How to Get Customers to Come Back Again & Again
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I'll Be Back: How to Get Customers to Come Back Again & Again
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.92. Seller Inventory # G1640953019I4N00
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I'll Be Back: How to Get Customers to Come Back Again & Again
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I'll Be Back: How to Get Customers to Come Back Again and Again
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I'll Be Back (Hardcover)
Seller: AussieBookSeller, Truganina, VIC, Australia
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Hardcover. Condition: new. Hardcover. How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyones job. Customer service is not a department. Its not just for people on the front lines. Its the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. Its the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In Ill Be Back you will learn How to design and create an experience that gets customers to return, again and againThe one trackable trend that leaders must monitor every morningThe difference between repeat customers and loyal customersHow to build the Ill Be Back cultureHow delivering an amazing customer experience is within the reach of every organizationThe two simple words that are the secret to every customer service programWhy most loyalty programs fail to create customer loyaltyHow to personalize the customer experienceWhy setting up or expanding self-service and digital customer service choices are is a must, not an optionTen loyalty killers that can terminate your relationship with your customersAnd much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, Ill be back! "In this book, you will learn why customer loyalty is so important and why a repeat customer is not necessarily a loyal customer. You will also get an overview of the core principles that make customer loyalty possible"-- Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. Seller Inventory # 9781640953017
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I'll Be Back (Hardcover)
Seller: Grand Eagle Retail, Fairfield, OH, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: new. Hardcover. How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyones job. Customer service is not a department. Its not just for people on the front lines. Its the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. Its the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In Ill Be Back you will learn How to design and create an experience that gets customers to return, again and againThe one trackable trend that leaders must monitor every morningThe difference between repeat customers and loyal customersHow to build the Ill Be Back cultureHow delivering an amazing customer experience is within the reach of every organizationThe two simple words that are the secret to every customer service programWhy most loyalty programs fail to create customer loyaltyHow to personalize the customer experienceWhy setting up or expanding self-service and digital customer service choices are is a must, not an optionTen loyalty killers that can terminate your relationship with your customersAnd much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, Ill be back! "In this book, you will learn why customer loyalty is so important and why a repeat customer is not necessarily a loyal customer. You will also get an overview of the core principles that make customer loyalty possible"-- Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781640953017
Quantity: 1 available