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Synopsis
This book helps you transform patients, clients, and family caregivers from hateful to grateful.
Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even fewer look forward to needing a hospital, assisted living, home health, or hospice services for themselves or their loved ones. Dread of interacting with the healthcare system has skyrocketed because of the pandemic. Distrust in public health officials and agencies is at an all-time high. Patients have died alone in the hospital because of ongoing COVID-19 policies. Some outpatient health and mental health providers still refuse to see patients in person. Prior to March 2020, patients dreaded the thought of needing healthcare services. Now, several years after waiting for things to get better, they hate the thought of needing these services even more. Reimagining Customer Service in Healthcare helps leaders and clinicians transform their organizations with simple, creative strategies. The results? Previously reluctant, uneasy, and resistant patients, clients, and family caregivers become less stressed and more trusting."synopsis" may belong to another edition of this title.
About the Author
Jennifer L. FitzPatrick, MSW, CSP is the founder of Jenerations Health Education, Inc., the author of Cruising through Caregiving: Reducing the Stress of Caring for Your Loved One, and an instructor at Johns Hopkins University's Certificate on Aging program. A former psychotherapist, she serves on the Care Advisory Board for Seth Rogen and Lauren Miller Rogen's nonprofit, Hilarity for Charity (HFC). A frequent media contributor, FitzPatrick's advice has been featured in The Wall Street Journal, The Washington Post, Chicago Tribune, Forbes, Fast Company, and on ABC, CBS, Fox News, HLN, and Sirius XM. Hailing originally from Philadelphia, she will challenge anyone to a parallel parking contest.
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Reimagining Customer Service in Healthcare: Boost Loyalty, Profits, and Outcomes
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Post Hill Press (edition ), 2023
ISBN 10: 1637586825
ISBN 13: 9781637586822
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Reimagining Customer Service in Healthcare: Boost Loyalty, Profits, and Outcomes
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Reimagining Customer Service in Healthcare
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Reimagining Customer Service in Healthcare
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Condition: As New. : Este libro te ayuda a transformar a pacientes, clientes y cuidadores familiares de odiosos a agradecidos. ¿Espera con ansias su próxima hospitalización o procedimiento médico? Si no es así, ¡no está solo! Muy pocas personas disfrutan de la necesidad de un médico, fisioterapeuta u otro proveedor de atención médica. Aún menos esperan necesitar un hospital, vivienda asistida, atención médica domiciliaria o servicios de hospicio para ellos mismos o sus seres queridos. El temor a interactuar con el sistema de salud se ha disparado debido a la pandemia. La desconfianza en los funcionarios y agencias de salud pública está en su punto más alto. Los pacientes han muerto solos en el hospital debido a las políticas actuales de COVID-19. Algunos proveedores ambulatorios de salud y salud mental todavía se niegan a ver a los pacientes en persona. Antes de marzo de 2020, los pacientes temían la idea de necesitar servicios de atención médica. Ahora, varios años después de esperar a que las cosas mejoren, odian aún más la idea de necesitar estos servicios. Reimagining Customer Service in Healthcare ayuda a los líderes y clínicos a transformar sus organizaciones con estrategias simples y creativas. ¿Los resultados? Pacientes, clientes y cuidadores familiares previamente reacios, incómodos y resistentes se estresan menos y confían más. EAN: 9781637586822 Tipo: Libros Categoría: Salud y Bienestar|Negocios y Economía Título: Reimagining Customer Service in Healthcare Autor: Jennifer L. FitzPatrick Editorial: Post Hill Press Idioma: en Páginas: 224 Formato: tapa blanda. Seller Inventory # Happ-2025-03-11-b92e83c7