Items related to The Experience Maker: How to Create Remarkable Experiences...

The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share - Softcover

Gingiss, Dan

 
9781631954580: The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
Softcover
ISBN 10: 163195458X ISBN 13: 9781631954580
Publisher: Morgan James Publishing, 2021

Synopsis

Competition is tougher than ever these days and competing on price or product just doesn’t work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving?

The answer is customer experience, and the best part about customer experience is that it’s delivered by human beings which are unique to a company. Named a Top Business Book of 2021 by Forbes, The Experience Maker helps managers and executives focus on customers who are already spending money with their company rather than spending more money on marketing new customers. In The Experience Maker, Dan Gingiss teaches that creating a remarkable experience for customers will ensure they become a company’s best marketers and salespeople. By learning from the successes of other companies and applying the proprietary WISER method (Witty, Immersive, Shareable, Extraordinary, Responsive), managers and executives learn to create remarkable experiences that their customers will want to talk about with friends, family, and social media followers.

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About the Author

Dan Gingiss is an international keynote speaker and customer experience coach who teaches audiences and corporations that a remarkable customer experience can be their best sales and marketing strategy. He spent 20 years in Corporate America delighting customers while holding leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana. Dan is the author of Winning at Social Customer Care, a host of the Experience This! Show podcast, and a regular contributor to Forbes. He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. He currently resides in Buffalo Grove, IL.

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Publisher
Morgan James Publishing
Publication date
2021
Language
English
ISBN 10 
163195458X
ISBN 13 
9781631954580
Binding
Paperback
Number of pages
212