Items related to Obtaining Value from Big Data for Service Delivery

Obtaining Value from Big Data for Service Delivery - Softcover

Stephen H. Kaisler (author)|Frank Armour (author)

 
9781631572227: Obtaining Value from Big Data for Service Delivery
Softcover
ISBN 10: 1631572229 ISBN 13: 9781631572227
Publisher: Business Expert Press, 2015

Synopsis

Big data is an emerging phenomenon that has enormous implications and impacts upon business strategy, profitability, and process improvements. All service systems generate big data these days, especially human-centered service systems. It has been characterized as the collection, analysis and use of data characterized by the five Vs: volume, velocity, variety, veracity, and value (of data). This booklet will help middle, senior, and executive managers to understand what big data is; how to recognize, collect, process, and analyze it; how to store and manage it; how to obtain useful information from it; and how to assess its contribution to operational, tactical, and strategic decision-making in service-oriented organizations.

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About the Author

Frank Armour, Kogod School of Business, American University, Washington D.C., USA.

"About this title" may belong to another edition of this title.

Publisher
Business Expert Press
Publication date
2015
Language
English
ISBN 10 
1631572229
ISBN 13 
9781631572227
Binding
Paperback
Number of pages
188