Adult Telephone Protocols: Office Version - Softcover

Thompson, David A.

Softcover

ISBN 10: 1610021959 ISBN 13: 9781610021951

Publisher: American Academy of Pediatrics, 2018

Synopsis

This powerful decision-support tool is designed to help busy family practice and internal medicine offices handle a wide array of adult phone inquiries. It guides triagers through each call with the same step-by-step checklist organization and ease-of-use features as its companion resource, Pediatric Telephone Protocols.

Adult Telephone Protocols includes over 100 proven protocols that cover 95% of the most common adult complaints. Look here for triage guidelines ranging from everyday problems such as back pain, insect bites, and sunburn to more serious conditions such as breathing difficulty, seizures, and wound care.

Time-saving, care-enhancing features include:

• Highlighted triage assessment questions
• Practical home care instructions
• Call prioritization guide ""Red flag"" checklist for office support staff
• Over-the-counter medication advice
• Office resources checklist

New Updates include

• Completely updated and revised for the first time in 6 years
• 10 new protocols for a total of 115: Abdominal pain- Menstrual Cramps; Anaphylaxis; Ankle Pain; Back Injury; Chest Injury; Finger Pain; Influenza Exposure; Neck Injury; Urine- Blood In; Zika Virus Exposure
• And more

About this title

About the Author

David A. Thompson, MD, FACEP, is a faculty attending in the Northwestern Memorial Hospital Emergency Department, Chicago, Il. He is board certified in internal and emergency medicine and is a Fellow in the American College of Emergency Physicians. Starting in 1999, Dr. Thompson began to work collaboratively with Barton Schmitt, MD, FAAP, to improve telephone triage. Since then, Dr. Thompson has authored a comprehensive set of adult telephone triage protocols used extensively in medical call centers and physician offices in the United States, Canada, and other countries.

Dr. Thompson has over 2 decades of experience working in the areas of clinical informatics, telehealth, decision support, natural language processing (NLP), and medical coding and documentation. He has developed software, databases, and tools to enhance the patient and provider experience for eHealth, medical call centers, emergency department, and telemedicine. Dr. Thompson lectures on digital health, telephone triage, physician documentation and coding, quality improvement, and patient satisfaction. Dr. Thompson is Founder and CEO of Health Navigator LLC and is co-founder of Schmitt-Thompson Clinical Content.

Edition details

• Publisher: American Academy of Pediatrics
• Publication date: 2018
• Language: English
• ISBN 10: 1610021959
• ISBN 13: 9781610021951
• Binding: Spiral-bound
• Edition number: 4
• Number of pages: 578