Synopsis
Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, it's time to get creative about customer service! The Simple Truths of Service unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book
Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd.
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About the Author
KEN BLANCHARD is the chief spiritual officer of The Ken Blanchard Companies and is also cofounder of The Center for Faithwalk Leadership. He is the author of several best-selling books, including the blockbuster international bestseller The One Minute Manager and the giant business best-sellers Raving Fans, Gung Ho! and Whale Done! BARBARA GLANZ, one of fewer than 500 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives.
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The Simple Truths of Service (Book Only): Inspired by Johnny the Bagger
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The Simple Truths of Service (Book Only): Inspired by Johnny the Bagger
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The Simple Truths of Service (Book Only): Inspired by Johnny the Bagger
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The Simple Truths of Service
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The Simple Truths of Service
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The Simple Truths of Service (Book Only): Inspired by Johnny the Bagger
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Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1608100499I4N00