Items related to Process Mapping and Management (AGENCY/DISTRIBUTED)
Synopsis
As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide, and author Sue Conger has written a helpful tool to learn more of this key component now helping companies around the world. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part-mapping- the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part-improvement-provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called "leaning," and its purpose is to remove waste from an existing process. The second perspective is "cleaning," during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is "greening," which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final part of the book-error-proofing and metrics- presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts and discusses a method for proposing changes to executives in a "case for change." And throughout this book, Conger provides a blueprint of how to develop a discipline for process management that applies to any type of orientation.
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About the Author
Sue Conger, Director, IT and IT Service Management Programs, University of Dallas, Texas, USA.
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Process Mapping and Management
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Process Mapping and Management (Information Systems Collection)
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Process Mapping and Management
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Process Mapping And Management
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Process Mapping and Management (Information Systems Collection)
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Process Mapping and Management
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Business Expert Press, US, 2011
ISBN 10: 1606491296
ISBN 13: 9781606491294
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Paperback. Condition: New. Process Mapping and Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques. Seller Inventory # LU-9781606491294
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Process Mapping and Management
Published by
Business Expert Press, US, 2011
ISBN 10: 1606491296
ISBN 13: 9781606491294
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Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: New. Process Mapping and Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques. Seller Inventory # LU-9781606491294
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Process Mapping and Managemnet (Paperback or Softback)
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Business Expert Press 5/13/2011, 2011
ISBN 10: 1606491296
ISBN 13: 9781606491294
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Process Mapping and Management
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