A ground-breaking work that applies the principles of Total Quality Management to healthcare practices in a manner that is engaging, easy, practical, and sometimes entertaining. This book includes a section of workbooks that lead the reader step by step t
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A ground-breaking work that applies the principles of Total Quality Management to hospitals and health systems in a manner that is engaging, easy, practical, and sometimes entertaining. The work consists of four major sections: Part 1 teaches the ideas, history, and statistics of Total Quality Management and Six Sigma. Part 2 teaches how they apply to hospital and healthcare practices. Part 3 gives examples of the application of Total Quality Management principles to specific issues. Part 4 consists of electronic workbooks that lead the user step by step through developing one's own plan for total quality interventions. The program includes video clips for interviews and role-plays, animations, narrations, and interactive questions. Tests are available for many individual modules of the work, and enable printing of a certificate with a grade of 80%. 1200 pages on the CD.
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Seller: PsychoBabel & Skoob Books, Didcot, United Kingdom
paperback. Condition: Very Good. Dust Jacket Condition: No Dust Jacket. Text is clean, clear, bright and tight throughout. There is a minor crease on the front cover. Seller Inventory # 105064
Seller: Hay-on-Wye Booksellers, Hay-on-Wye, HEREF, United Kingdom
Condition: Very Good. The books cover is in very good condition with minor shelf ware such as scuffs and scratches, otherwise the content is in very good condition. Seller Inventory # HP-32506
Seller: Hay-on-Wye Booksellers, Hay-on-Wye, HEREF, United Kingdom
Condition: Fine. Seller Inventory # 041154-19