Synopsis
Healthcare staff need to handle both difficult customers and dificult patients. The structure of Handling Difficult People is many short suggestions and principles followed immediately by interactive questions and applications.
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Handling Difficult People [Spiral-bound] Farb, Daniel
Seller: Hay-on-Wye Booksellers, Hay-on-Wye, HEREF, United Kingdom
Seller rating 4 out of 5 stars
Condition: Very Good. A good clean copy throughout. Seller Inventory # 137869-3