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The Service Journey: Developing and Implementing a Service Strategy That Works for You, Your Business, Department, or Organization - Softcover
Synopsis
Do the secrets to delivering excellent service seem elusive and impossible? Have you done everything you can think of to improve your service delivery with mixed results? This no-nonsense, straightforward approach to delivering excellent service will give you the direction and confidence needed to get you and keep you on track. Peppered with humor and the chagrin that only real service experiences can provide, Susan shows how to align your organization's behavior with your vision, avoid missteps and develop a customized 12-step service strategy that differentiates your firm, business, or department's service delivery from your competition.
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The Service Journey: Developing and Implementing a Service Strategy That Works for You, Your Business, Department, or Organization
Seller: Bay State Book Company, North Smithfield, RI, U.S.A.
Seller rating 5 out of 5 stars
Condition: very_good. Seller Inventory # BSM.1ERPP